HAVE A QUESTION ? ...
Firstly, check if you have entered the right email-address at the check out. If so, please check your SPAM-mail too. If you still haven't received it, then we would love to help you. Contact us with your full information in order to help us locate it.
We would love to cancel your order if it is still in the warehouse and not shipped.
When it is shipped, then we can't cancel it anymore.
Your items may still be eligible for return, you can also check this at our returns policy.
If you have made an error in your shipping adres, please contact us We would love to change it for you. In case the order is already shipped, then you should contact your courier to advise them of the address update. We will try our best to make any updated on your adres, however this depends on the status of the shipment
We would love to change it for you in case the order is still not processed.
Since we process the orders quick, it might happen that the order is already shipped. In this case we can change it afterwards for you.
We do however have a returns policy in place, if you are not satisfied with your items you can return this within 14 days of receipt.
We are sorry for this! If any items in your order have been received in a bad condition, please let us know within 5 days of your order being received. Send us your order number and pictures to our email firstname.lastname@example.org Please note we cannot process any cases reported after 5 day of the receipt of your items
We're sorry to hear you have not received your complete order.
Please contact us, Include your order number and the missing product in the mail.
Please note we cannot process any cases reported after 5 day of the receipt of your items
We are sorry that you aren't satisfied this time, hopefully you will be another time! We would love to know the reason for this in order to improve our services and products. You can visit our RETURN page for all your questions about the return.
Place orders at classyandfabb.com and upon check out you will be prompted to the selected payment method. Choose Cash on Delivery (COD).
You need to contact us to cancel your order, but note that the order can be canceled only before shipping.
Yes, but the only valid reason to refuse to receive and pay for a COD order is for wrong product/s or damaged products delivered (orders delivered are not what was actually ordered). In this case, kindly inform the rider of the reason for refusing to receive and pay so that the order can be returned to us quickly for immediate remedying.
After you have placed your order, we will process your order and once orders are dispatched, we will be sending you an email regarding your tracking details. Our logistics partner will contact you by SMS on the day of the delivery. Kindly reply as soon as possible to facilitate immediate delivery.
In the event that the parcel is undeliverable (where the carrier has made reasonable attempts to deliver the parcel, but it is either refused or no delivery can be made), your account will be evaluated and may be barred from placing further COD orders.
Our designated courier shall contact you and give a scheduled range of what time on the delivery day they will be able to deliver your parcel and collect the payment.
Please note that the customer is only allowed to reschedule once of up to a maximum of two (2) business days only. If on the re-scheduled date that payment isn’t ready or in the event of another re-scheduling, your order will be canceled and will be delivered back to our place.
Once the parcel arrives, the delivery associates are instructed to collect complete payment first before handing over the parcel.The customer should check the parcel for any tampering before accepting the parcel.
The consumer has always the right to refuse. Our package seal should be intact at the time of delivery. However, customers are not allowed to open the parcel until payment has been collected and handed over to the delivery guy.
Once payment has been handed over to the delivery guy and the parcel has been handed over to the consumer, the delivery process is completed and successful. If you find any issue with your order not as what was ordered, etc., please contact us or DM us on Instagram for better assistance.
Our delivery service can only assist with the delivery, so in case of an issue with your order, let us help you by reaching to our contact details.
The costs of shipping depends on the adres we ship your order to. After entering your adres at the check out, you will be able to view the prices.
We ship all our orders with Express shipping.
Once your order has been shipped, you will receive a link to track your order. In case you haven't receive it, then please contact us by sending us an email with your order number in order to locate it.
In case your order isn't shipped, then we can combine multiple orders for delivery. In case the other orders are shipped, then we can't combine it anymore. We are so sorry for this.
You can ship your order back to us within 14 days after recipient. The SALE-articles are NOT eligible for refunds! Any returned SALE-articles will get a VOUCHER with the amount on it. In case you return any items after the 14 days, no refund will be offered nor will your items be returned to you.
The return is very easy! Follow up the rules for an easy return policy. In case you need more help, please contact us!
We do not cover any returns back to us.
- All items must be in an original condition with all accessoires. All items will be examined upon return!
- If we receive an item in improper condition, the refund will become void!
- In case you return any items after 14 days upon receipt, no refund will be offered nor will your items be returned to you.
- If your return is accepted, you will receive an email with the confirmation. It may take up to seven business days to receive the refund
- Please, keep the proof of your return when you send us the package.
It may take up to 7 business days to refund the card you paid with.
Unfortunately we don't have an exchange policy, any items that are eligible to be returned can be returned for a refund only. If you need an alternative product you would be required to return the items and place a new order.
We are sorry for this! Probably it is already sold out. Please keep an eye on our NEW ARRIVALS since we restock everyday different models.
We have a size guide on our website. All our sizes are European sizes. You can convert them very easily with the size guide. In case you don’t know your size, please contact us so we can assist you!
Unfortunately, we don't know how much the customer will be charged. Any tax or customs duty will be applied to your order by your local customs office after we have shipped it. The costs are not applied by Classy and fab and it can vary on various factor how much the price will be. In 90% of the cases, it is around 9 euro but it can be more or less. All orders will be shipped internationally from Morocco.
We are sorry that this happened to you! The shipping cost you have paid are the cost of the shipping to you. However, some countries may be required to pay tax & duties upon arrival. This cost aren't made by Classy & Fabb but by the customs of your country.